“In a time when people are moving further away from each other, this book helps bridge those gaps. Moriarty explains why the words ‘I’m sorry’ are important, and provides practical examples for those who can’t always find the words.”
“Apologizing appropriately is a difficult but necessary thing that most of us don’t want to do in our personal or professional endeavors, but often should do. This book helps simplify the process.”
“If you’ve ever made a mistake and wondered how to make amends (and, let’s admit it, we all have), this book offers straightforward steps on how to transform relationships using the art of apology.
I had the privilege of reading this book before it was published, and it is fantastic. Donna is a truly prolific writer with a gift for beautifully conveying the message she’s trying to get across.”
“An excellent how-to on apology. This book not only lays out a clear formula for a good apology but makes the case why the apology is ultimately in the interests of the offender. Filled with personal examples from the author’s own mistakes, this is an intimate look at an intimate subject.”